Service Level Agreement

Service Level Agreement (SLA)

Last updated: November 01, 2026

1. Network Uptime Guarantee

We guarantee 99.9% network uptime for our infrastructure. This excludes scheduled maintenance and factors outside our control.

2. Hardware Replacement

In the event of hardware failure, we guarantee a replacement within 4 hours of problem identification and confirmation.

3. SLA Credits

If we fail to meet our SLA guarantees, you may be eligible for credit to your account. Credits must be requested via support ticket within 7 days of the incident.

For detailed information about SLA compensation, please contact our support department.